Making it easy to do business with you

Intro

2 years ago I was leading a project that brought significant change to the organisation. We embarked on a journey of improving internal collaboration. There were a myriad of different use cases albeit 2 came up over and over again.

  • information exchange across departments was limited and across geographical boundaries very rare
  • finding relevant information “hey, I know we have done something like that before. Let me think who was involved.” was challenging

“Standard” – I’m a bit sarcastic with a decent pinch of truth” –  ICT approach of building a new system and assume people will come and use it was out of the question. Standard ICT practice of centralised management and administration was also a no-go. Empowered employees are engaged employees was the mantra.

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