In my previous post I highlighted the 4 corner stones of good Information Management.
- content and
Today, I want to add more detail on the people section. You can have the most clever system and still nobody cares. That would be worst case scenario. How can we pave the way for being successful on this front?
About 10 years ago I was the first time involved in Document Management. A small team having experts from the different business areas designed the requirements. A large 20 page document outlined all meta data we could think of, structured in categories and divided into mandatory and optional items. We presented this to a selected group of people with devastating result. It failed the 7 second filing test.
One guy said, “if it takes me longer than 7 seconds to file a document with all this extra data, I won’t do it. I’ll use my trusted filing system where I know exactly where my documents are. Others are most welcome to follow the same process.”
These few sentences highlighted common problems with projects, that were not designed with the user in mind but with a process or an ideal outcome. In this case, all documents would be perfectly tagged with relevant meta data and a process would take care of that.
- any system must be at least as good as the existing system
- any trade offs must be clearly understood and accepted
- and the system must be designed for excellent user experience
Is UX sufficient?
The answer is likely to find in this quote:
Any information system is only as good as it is being used.
Tell me, what else can you do that people use the system?